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The types of Customer Data that Sierra IT Group Co., Ltd. collects depend on the circumstances of collection and on the nature of the service requested or transaction undertaken. There are two broad categories of Customer Data that Sierra IT Group Co., Ltd. collects:
Personal Data, which includes but is not limited to:
(i) personal information that links back to an individual e.g., name gender, date of birth, NRIC or other personal identification numbers;
(ii) contact information e.g., address, phone number, email address;
(iii) technical information e.g., IP address; and Statistical Data e.g., number of visitors, to website. This is stored purely for analytical purposes, and is entirely anonymous. This information will not be stored to your customer record, and will only be aggregated for statistical analysis so that we can better understand Sierra IT Group Co., Ltd.'s customer profile and improve Sierra IT Group Co., Ltd.'s service offering.
For purposes of this policy statement, the phrase Customer Data includes Personal Data and Statistical Data. The provision of Customer Data (save for where the request for data is marked “optional” in the forms used to collect personal data) is obligatory in order for Sierra Group Co., Ltd. to carry out its services to you. The failure to supply such Customer Data may result in:
(i) Sierra IT Group Co., Ltd. being unable to provide you with the services and/or products requested;
(ii) Sierra Group Co., Ltd. being unable to update you on our latest products and/or launches; and/or
(iii) your inability to enter or participate in contests, promotions or redemption activities organised by Sierra IT Group Co., Ltd.
Generally, Sierra IT Group Co., Ltd. collects Customer Data, either directly from you or from third parties (e.g. our service provider), or from publicly available sources, through our website, mobile services, and other channels including our retail outlets, in order to fulfil the following purposes, which include but are not limited to:
(i) Providing services to you such as processing a transaction (e.g., making an order online), providing technical or customer service assistance, assisting you in the transaction through Sierra Group Co., Ltd.’s website;
(ii) Marketing and communicating with you in relation to products and services offered by Sierra Group Co., Ltd., Sierra Group Co., Ltd.’s service partners, as well as Sierra Group Co., Ltd.’s appointed agents;
(iii) Contacting you for product or customer satisfaction surveys and market research;
(iiii) Safety, security and legal compliance.
In addition, Sierra Group Co., Ltd. may disclose Customer Data to our legal advisors for establishing, exercising or defending our legal rights, to our other professional advisors, or as otherwise authorised or required by law. Sierra Group Co., Ltd. also reserves the right to share Customer Data as is necessary to prevent a threat to the life, health or security of an individual or corporate entity such as Sierra Group Co., Ltd.. Further, Sierra Group Co., Ltd. may disclose Customer Data, as is necessary, to investigate suspected unlawful activities including but not limited to fraud, intellectual property infringement or privacy.
Sierra Group Co., Ltd. will retain Customer Data for as long as it is necessary to fulfil the purpose for which it was collected, the legal or business purposes of Sierra Group Co., Ltd., or as required by relevant laws. When destroying Customer Data, we will take commercially reasonable and technically possible measures to make the personal information irrecoverable or irreproducible in accordance with the applicable laws.
Sierra Group Co., Ltd. takes the security and protection of your Customer Data very seriously. As such, Sierra Group Co., Ltd. makes reasonable security arrangements to protect your Customer Data against loss or theft as well as unauthorised access and undue disclosure. Examples of technical safeguards include encryption, Network and Web Application Firewalls ,“firewalls” and Secure Socket Layer (SSL). Further details of these technical safeguards for Customer Data collected through Sierra Group Co., Ltd.’s websites facility are set out at Part B below. If, however, a customer does not take reasonable care to ensure the continued confidentiality and accuracy of their Customer Data, Sierra Group Co., Ltd. will not be liable for any consequential misuse and/or fraud. If you have any concerns about security, you should contact Sierra Group Co., Ltd. (see Section 7).